We believe in great customer service – even when you don’t like something and want to return it. If you have any doubts about your return, please contact our customer service staff prior to you sending the item back, any item returned without proper RMA will not be accepted. Our return policy is fast and easy but there are still some ground rules to follow. We will accept any return without restocking fees as long as the meet the following criteria.
• 60 day limit from date you receive your package for all merchandise purchased throughout the year except during our Holidays Sales.
• 75 day limit from date you receive your package for all merchandise purchased during our Holidays Sales.
• Items must be in the original packaging.
• Items must be clean and free from wear
• Items must be unwashed
Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc).
Pack the item in its original packaging with all instructions, tags and any attachments. Please include the RMA form in the package. Ship the item via insured ground service. You will be responsible for all return shipping charges, unless otherwise stated.
All returns/exchanges will be at the discretion of elitesports.com.
STOP! Before returning any product, you must download and fill our RMA form: Return procedure:
• Fill out a return form authorization found here for a return authorization (RA) number.
• Return form should include reason for return, invoice number, contact info and other details.
• We will provide prepaid shipping label for defective products or shipping mistakes, but for product exchange, customer is responsible for return shipping cost to our Brea Warehouse in California, USA.
• Keep the tracking number and use it for every correspondence with us.
• Returns can take up to two weeks for refunds to reach your account.
- 3-5 business days for the item to return to our facility
- 1-2 of processing at our facility once received
- 3-5 business days for refund to show back on your account one item is processed.
• Returns which are incomplete and have items missing may be subject to additional charges.
• We are not responsible for lost, damages or missing packages. This is why it is critical for you to keep the tracking number.
• Packages that do not meet these criteria may be returned back to you and/or can also be subject to 50% restocking fee minus shipping charges.
In case you receive the wrong item or want to exchange a product, please let us know Return Form within 3 days of receiving the package. Once we inspect and note the error, a new item will be shipped to you right away. Please note that all items should be shipped back to us with complete accessories included.
