We always recommend that each customer first know their measurements before purchasing. In addition, compare them to our size charts. Each product page includes instructions on measuring and a size chart to go along with it. Everyone is different; use our size charts as a reference guide only. Some customers may not be represented by our size charts, if that’s the case, we suggest you call in for further help.

After reviewing the above-mentioned resources on our site, please feel free to contact us via email at “Click Here”. We will do our very best to answer any questions you may have in a timely manner. Please allow 1-2 business days for a reply. Contact Us

You can order by phone or online. You can use a Visa, MasterCard, pay pal or Google Pay at check out.

To check the status of an order that you have already placed, please click on the “Order Status” link on the home page.

To ensure order changes or cancellations are implemented before your order is shipped, it is imperative that you call us as soon as possible.

1. Make sure you have tracked your package and it is showing as being delivered.

2. Look around your house to see if the delivery driver placed your package on the porch, at another door or delivered the package to someone else in your home that inadvertently forgot to tell you that your package arrived.

3. Check neighbors to see if they have received your package and are holding it for you.

4. Call FedEx or DHL at 1 (800) 463-3339 or 1-800-CALL-DHL (1-800-225-5345) respectively. If you were not home and a signature is required on your package, then the driver may have left a note with instructions. You will need the tracking number we provided when you call them.

5. Email our Customer Care Department for further assistance at Click Here.

We believe in great customer service – even when you don’t like something and want to return it. If you have any doubts about your return, please contact our customer service staff prior to you sending the item back, any item returned without proper RMA will not be accepted. Our return policy is fast and easy but there are still some ground rules to follow. We will accept any return without restocking fees as long as the meet the following criteria. 

Please email us at “Click Here” to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address:4010 N Palm St #103Fullerton, CA 92835We will ship out the new item as soon as we receive and inspect the returned item. NOTE: All returns must be sent via FedEx only. Please retain the tracking number for your record until the refund has been processed.

Please email us at “Click Here” to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address: 4010 N Palm St #103 , Fullerton, CA 92835. We will ship out the new item as soon as we receive and inspect the returned item.

To avoid fraudulent charges the order will be shipped to the shipping address specified on the invoice only. Please double check the shipping address you provided.

Elite Sports currently has two warehouses. Determination of your items shipping location depends on availability and proximity to shipping address.

To check the status of an order that you have already placed, please click on the Order Status link on the home page of elitesports.com. You will need to enter in your order number (sent to you after placing an order) as well as your email address.

We charge $9.99 to $19.99 for shipping most items depending on the total order price anywhere in the United States. The shipping amount is charged differently for Hawaii, Alaska and Puerto Rico. Additional shipping charges may be applied for multiple item orders.

Elite Sports

4010 N Palm St #103

Fullerton, CA 92835

Please contact us via email if you need to return a package.

For information on your order status, email us at Click Here. We will email you a tracking number or information regarding the status of your order. In the email include the invoice billing name, contact information, and the product number ordered. Please allow 1 to 2 business days for a reply.

UPS is elitesports.com preferred domestic carrier. During checkout please fill in all required fields and verify that your address is correct. UPS will only ship on business days (Monday - Friday). A list of holidays on which UPS will not ship can be found on www.ups.com. The standard UPS shipping services are as follows:

UPS Ground is the standard domestic shipping service to the 48 contiguous states. ESTIMATED arrival time will vary depending on your shipping address.

Elite Sports will not guarantee the delivery time of any order. Shipping costs will not be refunded for delayed deliveries. Deliveries can be delayed for any number of reasons. Most delays are due to weather conditions. Plan orders and choose payment options appropriately. Listed above is the standard UPS service.

In the event that you receive someone else's order, please contact our Sales Department for a Return Authorization (RA) number to return the items. Please make sure not to open any items.

We do not ship internationally. However, our customers in Australia and New Zealand may purchase products from https://au.elitesports.com. Our customers in UK And Europe may purchase products from https://uk.elitesports.com 

NO.

Yes, our customers in UK And Europe may purchase products from https://uk.elitesports.com 

Our online checkout is extremely secure. We process all financial transactions using encrypted commerce servers. Elite Sports accept all major credit cards, such as American Express, Discovery, Master Card, Visa, Pay Pal Etc.

We hold our customers’ privacy in highest regard. We do not share our customer information with any 3rd party whatsoever. All your information will only be used for communication and order placement purposes.

Warranty….warranty….WARRANTY….wawr-uh n-tee. Not hard to say, is it? So why is that that MOST companies in this industry don’t offer one? Why don’t they stand behind their products? Go ahead and look for a warranty section on other brands and you’ll be surprised how many big brands don’t offer one. Thankfully for you, we offer a six (6) month warranty on all of our products because we know the quality we provide and we stand by it. Our warranty will cover any manufacturing defects that are encountered during the six months after your purchase. Please note that these are manufacturing defects only. If during this initial six month period you experience something you believe to be a defect, give us a ring and we’ll let you know if we can give you a replacement product.

Note:

 If the boxes appear to be damaged it should be mentioned to the delivery agent and noted upon receipt. If this is the case, please notify the agent and file a claim for the cost of the damaged products and shipping expenses incurred. Call UPS at 1-800-PICK-UPS. Save all packaging for carrier inspection.

In the event you receive a broken or damaged item or the item proves to be defective out of the box, please email us after you receive the package at our Sales Department

If you have forgotten your account password, you must enter in your user name (or email) to receive your password via email. Click Here to be redirected to the page you need to enter your email into. You will receive an email shortly their after with your account password.

Your login name is your email account you used to create an account on elitesports.com. If you have forgotten this email you used to create the account, you will not be able to access the account, elitesports.com will NOT tell you the email you used to create the account for security purposes (don't want third parties to have access to your accounts). Please register a new account on this page.